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Tournament FAQs
Tournament FAQs
Can I enter more than one tournament at a time?
Yes. You can be registered in multiple active tournaments simultaneously.
What games are currently supported?
DLS (Dream League Soccer) is the current primary game. EA FC Mobile, eFootball, PUBG Mobile, Free Fire, Call of Duty Mobile, and Mortal Kombat are coming in a future update.
How are groups and brackets decided?
When registration closes, the system automatically generates groups based on how many players registered. Admin can review and adjust before publishing. The bracket is then single-elimination from the group stage onwards.
What if I need to withdraw from a tournament after registering?
Withdrawal after registration closes is not eligible for a refund unless the tournament is cancelled by SentinelX. If you know in advance you can't play, contact us as early as possible.
Can I play from any device?
Yes, as long as the required game is installed and you can maintain a stable connection. All supported games are mobile titles — PC or console play is not applicable.
What counts as a no-show?
Failing to appear in the game lobby within 10 minutes of the scheduled match start time. If you're running late, message your opponent via the platform immediately.
Can I play a match early if both players agree?
No. Matches must be played at the scheduled time to maintain bracket integrity. Contact admin if you both need to reschedule — admin may approve it at their discretion.
What if I lose internet during a match?
Connection loss during a match is not grounds for a result reversal or replay. If you disconnect during a match and your opponent can demonstrate completion, the result stands.
How long are tournament prizes held before expiry?
Prize money does not expire — it stays in your wallet until you withdraw it. Ensure your bank account is linked and verified to withdraw.
I won but my result wasn't confirmed — what do I do?
First, check that you submitted within 2 hours with both a screenshot and a recording. If you did and it's been over 24 hours with no update, contact admin at sentinelxesports@gmail.com.